We would like to inform our customers that, for all returns, exchanges and refunds of any products that have not been purchased directly from Ademanta, customers must contact the reseller and not Ademanta directly.

 

RETURNS

If you want to return your purchased item for any reason, we will be happy to accept a return within 14 days from the delivery date for all countries. In order for the return to be successful, the product should be in perfect condition and in its original packaging. Please note that the customer will have to pay for any costs that may incur when shipping the product back to Ademanta.

Please contact sales@ademanta.com before posting back the package in order to obtain a Return Authorization and the relevant information in order to complete the process.

During the sales period, the purchase of discounted items will be final. Therefore, we will be unable to process any refunds or exchanges.

All overseas customers who wish to return or exchange a purchased item will equally need to contact us (sales@ademanta.com) within 14 days of the delivery date and request a Return Authorization. Please mark the package as “returned items” on the Customs Declaration form in order to avoid any unnecessary duty fees and delays.

 

EXCHANGES

It is possible that a customer would like to exchange a purchased item for a different size or design. As such, we will exchange it as long as the item is sent back within 14 days of the delivery date. Unfortunately, the customer will have to pay for any fees that shipping back to Ademanta would incur in.

After having contacted our customer services team, all returns and exchanges should be shipped back to the following address:

Ademanta Genève

Andreas B. Notter

Tavelweg 2

3074 Muri bei Bern

Switzerland

 

REFUNDS

Upon receipt of items, the credit or debit card originally used for the purchase will be credited with the cost of the goods. We will process your refund within 72 hours of receipt of your return. Your bank or credit card company may take 4-7 working days to credit your account.